Warranty

Sealed

Hewn warrants our exterior sealed wood products to be free of defects and workmanship not commonly found in reclaimed lumber, or not found to fairly represent the product purchased, for 1 year from the receipt of this product. This warranty covers peeling or significant fading beyond what is expected with exterior exposed wood surfaces. All of our exterior wood products are sealed, and are expected to change slightly depending on its exposure. In the event of catastrophic failure, Hewn will either provide new material, or work onsite to repair the product. Our customers are extremely valuable to us, and we strive to create a satisfied customer each and every time. Please refer to our maintenance page for further information.

Flooring

Hewn warrants our wood flooring products to be free of defects and workmanship not commonly found in reclaimed lumber, or not found to fairly represent the product purchased, for 1 year from the receipt of this product. This warranty covers peeling or significant fading beyond what is expected with wood surfaces. The majority of our products are produced using new eastern white oak, and given a proprietary wood finish process that is intended to represent the look and feel of an old floor. Moisture is the leading cause of floor movement. It is important to check the moisture content of the subfloor and the flooring itself before installation. If the subfloor is a higher moisture content it will need to dry out, or it could indicate a moisture problem under the house. If moisture is present, it could cause cupping and swelling of the floor boards which will not be covered by our warranty. An adhesive coating or underlayment vapor barrier is recommended. Nail patterns should remain the same as industry standards for white oak and the type of nail used. Maintenance on our finished floors should include a yearly inspection for wear in the heavily used areas, and a coating applied every 3 to 5 years in high traffic areas. For recommendations on finishes, feel free to contact us. In the event of catastrophic failure, Hewn will either provide new material, or work onsite to repair the product. Our customers are extremely valuable to us, and we strive to create a satisfied customer each and every time.